Privacy Policy |Star Bag Centre

Effective Date: 22nd October, 2025
Last Updated: 22nd October, 2025

Welcome to Starbags

At Starbags, we’ve been building trust since 1999. Your privacy is as important to us as the quality of our products. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or shop with us.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

When you interact with Starbags, you may provide us with:

During Purchase:

• Name, email address, phone number
• Shipping and billing addresses
• Payment information (processed securely through payment gateways)
• Order preferences and special instructions

During Communication:

• Messages sent via contact forms, email, WhatsApp, or phone
• Product inquiries and consultation requests
• Feedback and reviews

Account Creation (Optional):

• Login credentials
• Purchase history
• Saved addresses and preferences

1.2 Information Collected Automatically

When you visit www.starbagcentre.com, we may automatically collect:

• Device information (type, operating system, browser)
• IP address and location data
• Pages visited, time spent, and navigation patterns
• Referral sources and search terms
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from:

• Payment processors (transaction confirmations)
• Shipping partners (delivery status)
• Social media platforms (if you interact with our pages)
• Analytics providers

2. HOW WE USE YOUR INFORMATION

We use your information to:

Fulfill Your Orders:

• Process transactions and payments
• Pack and ship your products from our manufacturing unit
• Send order confirmations and shipping updates
• Handle any manufacturing defect claims

Improve Your Experience:

• Provide pre-purchase consultation (our specialty!)
• Respond to your inquiries via phone, WhatsApp, or email
• Remember your preferences for future visits
• Suggest products based on your interests

Communicate with You:

• Send order updates and delivery notifications
• Share care instructions for your bags
• Inform you about new products and offers (you can opt out anytime)
• Request feedback and reviews

Operate Our Business:

• Prevent fraud and enhance security
• Analyze website performance and user behavior
• Maintain records for accounting and legal compliance
• Improve our manufacturing processes based on feedback

Legal Obligations:

• Comply with applicable laws and regulations
• Respond to legal requests from authorities
• Enforce our terms and policies

3. HOW WE SHARE YOUR INFORMATION

We respect your privacy and DO NOT sell your personal information to third parties.

We may share your information with:

Service Providers:

• Payment gateways (Razorpay, PayU, etc.) – for secure transactions
• Shipping companies (India Post, courier partners) – for delivery
• SMS/Email providers – for order notifications
• Website hosting and cloud storage providers
• Analytics tools (Google Analytics) – for website improvement

Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your information may be transferred

Legal Requirements:

• When required by law, court order, or government request
• To protect our rights, property, or safety
• To prevent fraud or illegal activities

With Your Consent:

• Any other sharing will only occur with your explicit permission

4. DATA SECURITY

We take your security seriously. Here’s how we protect your information:

Technical Measures:

• SSL encryption for all data transmission
• Secure payment gateways (PCI DSS compliant)
• Regular security audits and updates
• Firewall protection and intrusion detection
• Restricted access to personal data (only authorized staff)

Physical Measures:

• Secure storage of physical records at our manufacturing unit and retail stores
• Controlled access to offices and facilities

Organizational Measures:

• Employee training on data protection
• Confidentiality agreements with staff and partners
• Regular policy reviews

⚠️ Important: While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

5. YOUR RIGHTS & CHOICES

You have control over your personal information:

Access & Update:

• View and update your account information anytime
• Contact us to access data we hold about you

Marketing Communications:

• Unsubscribe from promotional emails via the link in every email
• Opt out of SMS marketing by replying STOP
• You’ll still receive essential order-related communications

Cookies:

• Manage cookie preferences through your browser settings
• Note: Disabling cookies may affect website functionality

Data Deletion:

• Request deletion of your account and personal data
• Note: We may retain certain information for legal/business purposes (e.g., order records for accounting)

Correction:

• Request correction of inaccurate or incomplete data

Objection:

• Object to certain data processing activities

To Exercise Your Rights:
📞 Call us: +91 94433 98061
📧 Email us: info@starbagcentre.com

We’ll respond to your request within 30 days.

6. COOKIES & TRACKING TECHNOLOGIES

What Are Cookies? Small text files stored on your device to enhance your browsing experience.

Types of Cookies We Use:

Essential Cookies:

• Required for website functionality
• Enable shopping cart, checkout, and login features
• Cannot be disabled

Analytics Cookies:

• Help us understand how visitors use our website
• Track page views, navigation patterns, and performance
• Used via Google Analytics

Marketing Cookies:

• Remember your preferences
• Show relevant ads on other websites
• Track campaign effectiveness

Third-Party Cookies:

• Social media plugins (Facebook, Instagram)
• Payment processors
• Advertising networks

Managing Cookies: Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Receive notifications before cookies are stored

Visit your browser’s help section for specific instructions.

7. DATA RETENTION

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations (e.g., tax records – 7 years)
• Resolve disputes and enforce agreements

Typical Retention Periods:

• Order information: 7 years (for accounting/tax purposes)
• Customer service records: 3 years
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: 26 months (Google Analytics default)

After retention periods expire, we securely delete or anonymize your data.

8. CHILDREN’S PRIVACY

Starbags products are designed for all ages, but our website is not intended for children under 13.

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we’ve inadvertently collected such information, please contact us immediately, and we’ll delete it.

Parents/guardians may purchase on behalf of children.

9. THIRD-PARTY LINKS

Our website may contain links to:

• Payment gateways
• Social media platforms
• Shipping tracking sites
• Partner websites

Important: We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before providing any personal information.

10. INTERNATIONAL DATA TRANSFERS

Starbags operates primarily in India. If you’re accessing our website from outside India, please note:

• Your information will be transferred to and processed in India
• India’s data protection laws may differ from your country
• By using our website, you consent to this transfer

11. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically to reflect:

• Changes in our practices
• New legal requirements
• Business developments

When We Update:

• The “Last Updated” date at the top will change
• Material changes will be notified via email or website banner
• Continued use of our website constitutes acceptance of the updated policy

Review Regularly: We encourage you to review this policy periodically.

12. CONTACT US

Have questions or concerns about your privacy?

Starbags
122/39-A, Railady St, Pungavadi
Puthur, Attur, Tamil Nadu 636102

📞 Phone:  +91 94433 98061
📧 Email: info@starbagcentre.com
🕒 Support Hours: Monday-Saturday, 9:00 AM – 9:00 PM

We’ll respond to all privacy inquiries within 30 days.

13. GOVERNING LAW

This Privacy Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Tamilnadu, India.

Your trust is our priority. Thank you for choosing Starbags – where quality meets transparency.