Returns & Exchanges | Star Bag Centre

At Starbags, we operate on a quality-first, no-returns policy. Here’s what you need to know.

Our No-Returns Approach

• We do not accept returns or exchanges for change of mind, wrong size selection, color preference, or subjective dissatisfaction.
• Every bag undergoes rigorous 12-point quality inspection before dispatch, ensuring you receive a perfect product.
• This approach keeps our prices factory-direct, ensures fresh products (never resold), and maintains hygiene standards.

How We Ensure Your Confidence

Complete Product Information:

• 8-10 high-resolution photos from multiple angles
• Detailed videos showing actual use and size
• Precise specifications: dimensions, weight, capacity, materials
• Comprehensive size guides with recommendations
• Real customer reviews with photos

Expert Pre-Purchase Support:

• Call, WhatsApp, email, or live chat before ordering
• Our team helps you choose the right product for your needs
• Free consultation—we’d rather help you choose correctly than process returns later

Try Before You Buy:

• Visit our retail stores to see, touch, and try products
• No obligation to purchase—just honest guidance

Manufacturing Defects Coverage

We stand behind our quality 100%.

What’s Covered (Within 48 Hours of Delivery):

• Broken or faulty zippers without misuse
• Stitching failures or thread breakage
• Material defects (tears, discoloration not caused by use)
• Hardware malfunctions (buckles, clasps, D-rings)
• Structural defects or padding issues

How to Report a Defect:

1. Contact us within 48 hours of delivery
2. Send clear photos/videos to WhatsApp 9500666289 or Email info@starbagcentre.com
3. Include order number and issue description
4. We’ll assess within 24 hours
5. Genuine defects = Free replacement

What’s NOT Covered:

• Change of mind or buyer’s remorse
• Wrong size selection (please use our size guides)
• Color looks different than expected (review photos carefully)
• Damage from misuse, overloading, or improper care
• Normal wear and tear after extended use
• Airline/travel damage or rough handling
• Unauthorized modifications or repairs
• Issues reported after 48 hours

Damaged Package at Delivery

• If package arrives visibly damaged: Do NOT accept it. Inform delivery person immediately and contact us.
• If damage found after opening: Contact us within 24 hours with photos. We’ll resolve within 24-48 hours.

Wrong Product or Missing Items

• Contact us within 48 hours with order details
• Correct product shipped immediately; wrong item picked up at our cost
• No additional charges

Shopping with Confidence

Before You Order:

• Read complete product descriptions and specifications
• Check dimensions against your needs using our size guides
• View all photos, videos, and customer reviews
• Contact us if you have any doubts: +91 9500666289
• Visit our stores if nearby to try products in person

At Delivery:

• Inspect package before accepting
• Check for damage or defects immediately
• Report any issues within 48 hours

Thank you for trusting Starbags—where quality meets transparency and your satisfaction is our priority.

Built to Last. Made in India Since 1999.